1. Who we are and the scope of this policy
Ej Corio Pty Ltd (ABN 61 703 407 274) is an Australian company providing professional business and consulting services from Melbourne VIC. We are an “APP entity” under the Privacy Act 1988 (Cth) and we are bound by the Australian Privacy Principles.
This policy applies to personal information we collect through our website, by email, through our quote and enquiry forms, and in the course of providing consulting and advisory services to our clients.
2. The kinds of personal information we collect
Depending on the nature of your dealings with us, we may collect and hold:
- your name, job title and the name of the organisation you represent;
- your email address and preferred contact details;
- information you provide when requesting a quote or making an enquiry, including details about your business needs;
- correspondence you send to us, including feedback and complaints;
- records of our communications and the services we have provided to you;
- technical information such as IP address, browser type and pages visited, collected through our website.
We do not ordinarily collect sensitive information (such as health information or information about racial or ethnic origin). If we ever need to collect sensitive information, we will do so only with your consent and where reasonably necessary.
3. How we collect personal information
We collect personal information where it is reasonably necessary for our functions and activities. Collection generally occurs when you:
- complete a form on our website, including our quote request form;
- send us an email at ceo@ejcorio.online;
- engage us to provide professional business or consulting services;
- communicate with us in the course of an engagement or enquiry.
Where it is lawful and practicable, we will also collect information directly from you. We may sometimes receive information from third parties, such as a client who nominates you as a contact person, or from publicly available sources, only where this is permitted by the APPs.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- respond to enquiries and prepare quotes for prospective clients;
- provide professional business and consulting services to our clients;
- manage, administer and improve our engagements and our website;
- meet our legal, tax, accounting and regulatory obligations as an Australian company;
- send service updates or relevant information, where you have consented or where it is otherwise permitted by law.
If we cannot collect the information we require, we may be unable to provide our services or respond to your enquiry.
5. Disclosure of personal information
We do not sell personal information. We may disclose personal information:
- to our professional advisers, such as accountants or lawyers, where reasonably required;
- to service providers who host our website, process email or support our operations, under contractual confidentiality obligations;
- to government agencies, regulators or law enforcement bodies where we are required or authorised by Australian law;
- with your consent, or where otherwise permitted under the Privacy Act 1988 (Cth).
Some of our service providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles personal information in accordance with the APPs, or that you have been notified of the likely overseas disclosure.
6. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure email practices and limiting personal information to personnel who need it for legitimate purposes.
When personal information is no longer needed for any permitted purpose and we are not required to retain it by law, we take reasonable steps to destroy it or ensure it is de-identified.
7. Cookies, analytics and website data
Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. Cookies do not identify you personally. Most browsers allow you to refuse or delete cookies; doing so may affect parts of the website experience.
We may also collect aggregate, de-identified analytics data about site traffic and page performance.
8. Direct marketing and opting out
We may use personal information to send you information about our services where you would reasonably expect this, or where you have opted in. Every marketing communication includes a simple way to opt out, and you may also opt out at any time by emailing ceo@ejcorio.online.
9. Access to and correction of your personal information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable time and, where practical, in the form you request. There is generally no charge for a request, although we may charge a reasonable fee for providing a copy of information, which we will tell you about first.
To make an access or correction request, contact us using the details in section 12. We may need to verify your identity before releasing information.
10. Notifiable data breaches
If we experience an eligible data breach that is likely to result in serious harm to any individual, we will assess the breach promptly and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
11. Privacy complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us in the first instance. We take complaints seriously, will acknowledge your complaint promptly and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via its website at oaic.gov.au.
12. How to contact us about privacy
Privacy matters for Ej Corio Pty Ltd are handled directly by our directors. You can reach us by:
- email: ceo@ejcorio.online
- post: Ej Corio Pty Ltd, ABN 61 703 407 274, Melbourne VIC, Australia
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page, with the date of the most recent update shown above. Continued use of our website after an update means you accept the revised policy.
14. Related documents
For the terms and conditions that govern the use of our website and services, please see our Terms of Use. To learn more about what we do, visit our Services page or contact our team in Melbourne VIC.